User 360

Emotional barriers

people who are committed to wikis have a collaborative experience that sells them but a lot of people don't have a magic experience
wiki is a tool and problem is that when everyone is responsible no one is responsible - if you don't have a human-based accountability structure just putting your name on the list to support an idea doesn't mean things are getting done - tool won't do everything for you
most software doesn't respond to reality of what people are doing - just shoves things down their throats
wiki literacy - in your interest to know - illiterate people afraid t ask questions
idea of collaboration, openness versus traditional silo-based work - true wiki project

no way of contacting people if they don't check their namepages
IRC effective - idea to draft a more comprehensive chat system onto wiki so you could initiate conversation
facebook discussion area is sometimes/often better

once you get people together it doesn't matter where it happens
if you are too focused on wiki, you're not focused on people
when we say wiki we're talking about different things
figure out what we're evangelizing
viewing the wiki community from the outside, no awareness that linkages are there - that wikis aren't competing initiatives - being self-aware of the community and being able to point to the community - wiki creole effort to develop a common markup - out of two cultures comes a language that is a mishmash of the two but it is still it's own unique language - wiki ohana, symbol that represents the community a lot of things can happen out of the name badge - branding really important - if you feel like you're part of the wiki community use a name badge to identify yourself - proposal for logo for the community Hawaiian hieroglyphic that represents family - starting point
what is purpose of wiki - think about why you do it and not just see mechanics

true evangelism isn't just preaching on the mount, but sitting with people and looking at how they should use the technology - purposeful evangelism that should happen in an context - focused evangelism should be the kind of evangelism where if you want someone to use a wiki you don't start with mechanics but "Tell me what you do all day"
You don't force people to adopt your stuff, you have to start by adding value to them. Processes to elicit what adds value to people
unreasonable expectations - need to be patient - can't expect things to be built right away
long term effort
focused evangelism - have to get feedback instead of being wedded to certain things
define your market as something that you can control - find a niche you can go in and dominate and then begin evangelizing
market and community are same entity when we are talking about online community development
need be adaptive to where users are coming from - come to users from where they are

wiki more focused on culture than it is on technology
pinning down what wikis are and what they can be used for
around the world, there needs to be a set of people working together to get wikis set up in workplaces - need to be cadre of freelance wiki consultants to do the work - build a reputation and make a portal for wiki consultants
PR - Wikipedia does a lot of press
blogosphere as example - linking to each other - wikis are better because we can all link to each other but also link to ourselves from each other - self-service advantage - better people - inclusive, sharing and collaborative in nature - licensing should make it easier to share information if you give proper credit

process models - templates or processes you go through (WikiPatterns partly about that)
logo contest proposal - get community involved - submit to the community
Start a wiki, a neutral guidebook to getting a wiki off the floor
- etiquette - how open is open?
wikipatterns.com - writing pages on key wiki values - shared vocabulary
wikiconsulting.com
wiki meetups - wiki Wednesday (SocialText), wiki Tuesday (Toronto), wikipedia meetups (Boston)
wiki event calendar
conferences: wiki sym, wikimania, recent changes camp, acm hypertext/wiki track
wiki speakers list
shared slide deck
sister sites - if you have a page of a certain name and other wikis with similar name are listed on the side
consistency in layout

ConsensusPolling - state upfront what document needs to be complete, whether people agree with the document in its current state or not and then your responsibility is to fix it - know when you're done because you've met the criteria